Our Services

Transforming the patient and care partner experience.

Patients, care partners, and healthcare professionals deserve more

We’re passionate about improving patient engagement and adherence to achieve long-term behavior change. That’s why we provide a customized mix of technology, techniques, and skilled clinical educators to support patients, care partners, and healthcare professionals.

Patients and care partners

In-home patient education

Our clinical educators are experts in motivational interviewing and providing face-to-face patient support and education.

Contact centers

Two brick-and-mortar locations are the hub for all our support services in the US, but during the pandemic our clinical educators continue to work safely, remotely, and effectively.

24/7 omnichannel support

For each patient, we create a personalized pathway, engaging them via a range of digital health communication channels to effectively drive change.

Adherence strategies

Our proven behavior change, coping, and communication techniques help overcome barriers and support self-management.

Health outcomes

We work with clients to show measurable positive impacts on patient health.

Consulting and solution design

We combine patient insights and decades of expertise to build and enhance effective patient support programs.

Healthcare professionals

Field-based clinical educators

Our clinical educators provide in-person disease state and product training for HCPs.

Virtual education

We provide remote, virtual training sessions to meet HCPs’ busy scheduling requirements or provide whitespace coverage.

Improving patient and provider dialogue

We close the feedback loop with HCPs, giving them a fuller picture of a patient’s educational experience.

Patient profile education

We provide education that helps HCPs identify patient types and treatments for rare and orphan conditions.

Learning and development is a key component of all of our Patient Solutions services.

Our comprehensive, high-quality training programs are delivered by a credentialed team, covering multiple areas of expertise to suit your needs, while maintaining compliance. We place great importance on establishing a comprehensive employee journey in order to ensure a positive, patient-centric experience.

Find out more

Learning and development is a key component of all of our Patient Solutions services.

Our comprehensive, high-quality training programs are delivered by a credentialed team, covering multiple areas of expertise to suit your needs, while maintaining compliance. We place great importance on establishing a comprehensive employee journey in order to ensure a positive, patient-centric experience.

Find out more

Your questions answered

What are patient engagement programs?

Patient engagement programs are a holistic service involving patients, care partners, and healthcare professionals. You might also hear them called patient engagement services, patient solutions, or patient support services. They’re designed to help patients manage their medication and issues such as side effects through awareness and education, supporting better adherence. The ultimate aim of a patient engagement program is to improve disease outcomes.

The patient engagement programs we provide are typically delivered on behalf of a biopharmaceutical company. Pharma patient engagement programs are designed around the considerations of a medication and therapy area. They address where and why patients are likely to become non-adherent.

The most effective patient engagement services are genuinely patient centric. By tailoring patient solutions to the specific needs and preferences of each individual, they have much greater chance of creating a positive impact and delivering the desired outcomes.

Why are patient engagement programs important?

Patient solutions are important because patients often require more hands-on support (around treatment, emotional impact, and adherence) than busy healthcare providers can deliver. For example, physicians often have limited time to discuss all aspects of a prescribed medication and the impact it might have on the patient’s life. This can sometimes lead to non-adherence, which is also a huge driver of revenue loss for biopharmaceutical companies.

Pharma patient engagement services can help fill this gap, improve the lives of thousands of patients, and support the goals of pharmaceutical companies.

What is the role of a clinical educator?

Our highly trained, specialized clinical educators provide patient-centric education and support through our patient engagement services. These can include:

  • Face-to-face / home visits.
  • Outbound and inbound phone support.
  • Training on treatment administration.
  • Support with treatment, promoting the importance of adherence and helping patients manage side effects.
  • Providing feedback to physicians and healthcare providers.
  • Using motivational interviewing techniques to build a patient’s confidence, coping, and self-management skills.

What is behavioral science?

Traditional patient engagement strategies are designed to address a list of common reasons for non-adherence, such as forgetfulness and a fear of side effects. The interventions in these patient support solutions are delivered purely to remind and educate people.

Behavioral science looks beyond actions to understand the thoughts, feelings, and motivations that underpin behavior. The aim of patient-centric behavioral science techniques is to empower people to better self-manage physical, psychological, and social aspects of self-care.

Whether through digital health patient engagement channels, printed materials or training provided by clinical educators, behavioral science is embedded in every part of our patient engagement services. Ultimately, behavioral science techniques help to drive motivation for change, giving patients the ability to alter unhelpful thinking. This is a fundamental part of positive patient experience management.

Which therapy areas do your patient support services cover?

We have delivered over 100 patient engagement programs globally across more than 30 therapeutic areas, including oncology, specialty medicines, chronic diseases, and orphan drugs.